VoIP is the latest technology that offers several advantages to large as well as small business organizations around the world. This is an intelligent communication technology that facilitates continuous communication among employees, clients and business associates. Irrespective of your location, you will be able to take advantage of inexpensive services and features that make business communication even more efficient.
VoIP services are extremely efficient and help you stay in touch with your employees and customers. However, VoIP has its shortcomings, and improper implementation of the system can lead to problems. VoIP has vulnerabilities that hackers can exploit. For example, hackers can easily trick your internet service provider or phone service provider by making the calls look like calls generated by genuine IP phone numbers. People typically learn about VoIP hacks when they receive huge telephone or internet bills.
In this article, we are going to look at the 5 tell tale signs of VoIP hacking:
1) Irregularities in VoIP Call-History
There are not many effective ways to monitor all the conversations that take place over IP phones, but it is possible to easily analyze the call history. You need to go through the call history carefully to find anything that might be unusual. You can geo limit the calls so that they are easier to monitor. Check the numbers that appear on your telephone bills to find any numbers that appear to be unknown. If you are able to find unusual patterns, then probe further for additional signs to determine if your VoIP system was hacked.
2) Antivirus Messages That Appear Fake
VoIP is an internet based technology and it uses the internet to carry out the regular operations like voice and video communications. If you or any of your employees are periodically bombarded with fake antivirus information then it is imperative that you inform your VoIP service provider immediately. Also, your technical team will need to find the source of the messages. There is not much you can do to protect yourself in such a situation because messages popping up frequently indicate that your VoIP system’s security has already been compromised. At that point, it is better to shut down the system and wait for the technical team at the service provider’s end to take a look.
3) Internet Searches Are Redirected
This is another common sign of a system under attack. While carrying out internet searches, if you are being redirected to other sites then it implies that your VoIP system has been hacked. If you find that unwanted extensions or toolbars are added to your browser then that is also a sign of a hacked system.
4) Webcams or Microphones get Activated Automatically
VoIP offers the feature of using your microphones and webcams – this is a great feature as you are able to easily conduct a voice or video call. Now, if you find that your webcams or microphones are getting activated without permission then it is time to alert your system admin and VoIP service provider.
5) VoIP Bills Shoot Up Without Reason
Hackers will definitely use your VoIP system to make long distance calls while you are completely unaware. Once you receive the bill and find that it is unusually high then it is time to go into damage control mode. The biggest concern for any VoIP user is the unauthorized use of their communication system. Hackers can wreak havoc on your VoIP system and your telephone bills will go through the roof if you are not able to inform your system admin or service provider at the earliest possible point.
smplsolutions offers products and services for telephone, cloud, computer networking, video conferencing, video surveillance, data management, security and cabling needs. Our highly trained technicians, The Tech Team, are your team of networking and communications experts.
Call us today on 800.943.7675 for all your communication, networking and surveillance requirements.