When you partner with smplsolutions for Help Desk you can immediately delegate support calls while focusing on other more important IT items. We are 100% focused on servicing your company needs and supporting your existing tools when possible, all for a low fixed monthly fee. These smpl24x7 Help Desk services are available for desktops, laptops, WiFI, hand-held, and network devices, delivering high-quality support to your employees.
Our Help Desk services performs background checks on all employees, audits to ensure security measures are being followed and tight security procedures allow us to meet our clients’ security requirements on an ongoing basis. All staff are trained in internal security policies and procedures as well as sign employee nondisclosure and privacy statements.
Our Help Desk is designed to deliver a premium Help Desk experience at a price to meet your budget. We understand that every customer has unique software applications that they use to run their businesses and accommodate that with our unique onboarding process.
Cover all your bases with 24/7 Help Desk
- North American call center
- User-based service for desktops, laptops, tablets & smart phones
- Level 2 desktop technicians answer calls & fix problems fast
- 85% first-call resolution
- Tailored escalation policies & procedures
- Support for Windows, Mac, Android & IOS
- Support for typical user applications & custom applications
Efficient and Reliable Support Anytime, Anywhere
We understand that technical issues can arise at any moment, disrupting your business operations and causing frustration. That’s why we offer a comprehensive 24/7 help desk solution to provide you with efficient and reliable support around the clock. Whether it’s a critical system malfunction or a simple user query, our dedicated team of experts is available to assist you anytime, anywhere, ensuring minimal downtime and maximum productivity.
Prompt Troubleshooting and Issue Resolution
With our smpl24x7 Help Desk solution, you can expect prompt troubleshooting and issue resolution. Our highly trained North American-based support staff possesses deep technical expertise across a wide range of IT domains, enabling them to swiftly diagnose and address your concerns. By leveraging advanced remote access tools and effective communication channels, we streamline the support process, ensuring that your issues are resolved in a timely manner, and allowing you to focus on your core business activities.
Tailored Solutions for Your Unique Needs
We understand that every business is unique, with specific IT requirements and workflows. Our smpl24x7 Help Desk solution is fully customizable to align with your organization’s needs. We work closely with you to understand your systems, processes, and support expectations, allowing us to tailor our services accordingly. Whether you require on-demand assistance, proactive monitoring, or a combination of both, our North American-based help desk solution can be tailored to fit seamlessly into your existing IT infrastructure.
Comprehensive Support for Diverse IT Environments
Our smpl24x7 Help Desk solution is designed to cater to diverse IT environments. Whether you operate on-premises systems, utilize cloud-based services, or have a hybrid infrastructure, our knowledgeable team has the expertise to support your specific environment. We stay up to date with the latest industry trends and technologies, ensuring that our support capabilities are aligned with your evolving IT landscape and that we can assist you with any technical challenges you encounter.
Enhancing User Experience and Satisfaction
A positive user experience is essential for productivity and user satisfaction within your organization. Our smpl24x7 Help Desk solution is focused on delivering excellent customer service and ensuring a smooth support experience for your users. Our friendly and professional support staff is dedicated to addressing user concerns promptly and effectively, offering clear communication and step-by-step guidance. By providing reliable and timely support, we aim to enhance user satisfaction and minimize any disruptions to your business operations.
Continual Improvement and Proactive Support
We believe in continual improvement and proactive support to stay one step ahead of potential issues. Our smpl24x7 Help Desk solution includes proactive monitoring, alert management, and preventive maintenance, enabling us to identify and address potential problems before they impact your systems. By adopting a proactive approach, we strive to mitigate risks, optimize performance, and provide you with a reliable IT environment. With our ongoing support and dedication to your success, you can trust that our 24/7 help desk solution will be an invaluable asset to your business.