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smpl24/7 Help Desk

Round-the-Clock Assistance: Our 24/7 Help Desk Solution

When you partner with smplsolutions for Help Desk you can immediately delegate support calls while focusing on other more important IT items. We are 100% focused on servicing your company needs and supporting your existing tools when possible, all for a low fixed monthly fee. These smpl24x7 Help Desk services are available for desktops, laptops, WiFI, hand-held, and network devices, delivering high-quality support to your employees.

Our Help Desk services performs background checks on all employees, audits to ensure security measures are being followed and tight security procedures allow us to meet our clients’ security requirements on an ongoing basis. All staff are trained in internal security policies and procedures as well as sign employee nondisclosure and privacy statements.

Our Help Desk is designed to deliver a premium Help Desk experience at a price to meet your budget. We understand that every customer has unique software applications that they use to run their businesses and accommodate that with our unique onboarding process.

Cover all your bases with 24/7 Help Desk

  • North American call center
  • User-based service for desktops, laptops, tablets & smart phones
  • Level 2 desktop technicians answer calls & fix problems fast
  • 85% first-call resolution
  • Tailored escalation policies & procedures
  • Support for Windows, Mac, Android & IOS
  • Support for typical user applications & custom applications

Efficient and Reliable Support Anytime, Anywhere

We understand that technical issues can arise at any moment, disrupting your business operations and causing frustration. That’s why we offer a comprehensive 24/7 help desk solution to provide you with efficient and reliable support around the clock. Whether it’s a critical system malfunction or a simple user query, our dedicated team of experts is available to assist you anytime, anywhere, ensuring minimal downtime and maximum productivity.

Prompt Troubleshooting and Issue Resolution

With our smpl24x7 Help Desk solution, you can expect prompt troubleshooting and issue resolution. Our highly trained North American-based support staff possesses deep technical expertise across a wide range of IT domains, enabling them to swiftly diagnose and address your concerns. By leveraging advanced remote access tools and effective communication channels, we streamline the support process, ensuring that your issues are resolved in a timely manner, and allowing you to focus on your core business activities.

Tailored Solutions for Your Unique Needs

We understand that every business is unique, with specific IT requirements and workflows. Our smpl24x7 Help Desk solution is fully customizable to align with your organization’s needs. We work closely with you to understand your systems, processes, and support expectations, allowing us to tailor our services accordingly. Whether you require on-demand assistance, proactive monitoring, or a combination of both, our North American-based help desk solution can be tailored to fit seamlessly into your existing IT infrastructure.

Comprehensive Support for Diverse IT Environments

Our smpl24x7 Help Desk solution is designed to cater to diverse IT environments. Whether you operate on-premises systems, utilize cloud-based services, or have a hybrid infrastructure, our knowledgeable team has the expertise to support your specific environment. We stay up to date with the latest industry trends and technologies, ensuring that our support capabilities are aligned with your evolving IT landscape and that we can assist you with any technical challenges you encounter.

Enhancing User Experience and Satisfaction

A positive user experience is essential for productivity and user satisfaction within your organization. Our smpl24x7 Help Desk solution is focused on delivering excellent customer service and ensuring a smooth support experience for your users. Our friendly and professional support staff is dedicated to addressing user concerns promptly and effectively, offering clear communication and step-by-step guidance. By providing reliable and timely support, we aim to enhance user satisfaction and minimize any disruptions to your business operations.

Continual Improvement and Proactive Support

We believe in continual improvement and proactive support to stay one step ahead of potential issues. Our smpl24x7 Help Desk solution includes proactive monitoring, alert management, and preventive maintenance, enabling us to identify and address potential problems before they impact your systems. By adopting a proactive approach, we strive to mitigate risks, optimize performance, and provide you with a reliable IT environment. With our ongoing support and dedication to your success, you can trust that our 24/7 help desk solution will be an invaluable asset to your business.

Free 24/7 Help Desk Consultation

Learn more about our 24/7 Help Desk offerings

Request a free IT consultation

The Tech Team

In 1996, we established smplsolutions® with a focus on delivering excellence in data networking and voice communication technologies. Since then, we have been committed to providing our customers with expert advice, advanced technical problem-solving, innovative engineering, ongoing maintenance/Help Desk, and the highest quality professional consulting services. As a one-stop partner, we offer cyber security, computer networking, vCIO and vCISO consulting services, cloud infrastructure and application hosting solutions, VoIP,  backup and disaster recovery solutions, SD-WAN, video surveillance and access control, as well as fiber and low-voltage cabling. Our highly trained technicians, known as The Tech Team, are dedicated IT, VoIP, and cyber experts, always ready to assist you.

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Testimonials

Some kind words from our clients

Dr Chris CarterPartner - South OC Pediatric Dentistry & Orthodontics

I have been happy to have the Bigleaf system in my office. We were having trouble using multiple TV's, voice over IP, and the internet all at the same time. Bigleaf has helped solve that problem.

Jason BancroftDirector, Information Technology - Patrol One

We use our phone service in our call center 24x7 / 365 days a year... we are very happy with smplVoice and prefer it over our previous solution. We appreciate all your team does for us, including data cloud backup and Internet aggregation.

T.C. EvansDirector of Information Technology - Linc Systems

In 2018 we took Spectrum VoIP and smplVoice toe-to-toe in feature & cost comparison and smplVoice won. We could not be happier with our decision, your onsite technicians, VoIP service and customer service have been exemplary.

Kathy LammThe Lamm Agency | Farmers Insurance

I've spoken to nearly all your team members and everyone is very professional and helpful. I appreciate all the ongoing support and look forward to expanding your services as our business grows.

Robert MaslacCEO - Risk Management Group

The Tech Team™ is a great group of people. They are patient and they are very helpful. Over the last decade, they have really become a part of the Risk Management Group Family.

Rosella LocatelliCMO - Ferrari of Beverly Hills

Your company provides quality solutions quickly, which has helped our locations communicate and run smoothly. Thank you for your qualitative services.

Donna BawolskiHR Manager | Bandai America

I would like to take this opportunity to thank you for all the assistance you and your staff have provided to me over the past 2 and 1/2 years. Everyone at smplsolutions has been and continues to be helpful and prompt..

Tami WilliamsVP, Distributor Sales & Marketing | Williams Furnace Company

Toshiba’s IPedge is a reliable, high-quality IP business telephone system that is affordable, feature- rich and empowers us to provide a higher level of customer service. Toshiba and smplsolutions have exceeded our expectations

Steve7 For All Mankind

We appreciate the friendly and willing help we've received from your team over the years and we're glad we signed up for the full smplsolutions package. The support has been great.

Jeff K.First Mediation Corporation

We are extremely pleased with our SmplVoice phone solution, as well as Smplsolutions' top notch customer service. Your staff is always just a phone call or email away, and you attend to our requests very quickly.

Curtis K.Kaiser Law Group

Thank you for going above and beyond our expectations in order to keep our business from not missing a beat. Your service and the SmplVoice phones have been fantastic.

Timothy H.Strata Realty

We could not be happier with the quality of customer service your staff provides, and especially the quality of
service the field technicians provide. It is always a pleasure to see your technicians in our office.

Our Brands

smplVoice is our next-gen office and remote worker cloud voice solution built for businesses like yours

smplCloudPC is the industry leading cloud PC solution designed for businesses like yours. Contact us today to learn more.

Our professional and certified Toshiba technicians are on-call to assist you and remotely program your Toshiba phones.

Our Partners

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