Contact Center
Harness the power of cloud-based ACD or rise to the power of cloud-based contact center
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Integrated ACD (Automatic Call Distribution)
To be competitive in a digitally connected economy, your company must provide the best possible customer experiences at every touchpoint and especially when customers call in to place orders or get assistance. That’s true even if you have a small help desk or customer care environment. And whether your employees work in the office or from home. Our Integrated Automatic Call Distribution solution can help.
Cloud Contact Center
The smplVoice Cloud Contact Center Solution is designed to improve contact center operations by reducing IT reliance, streamlining workflow processes, simplifying training, and affecting better decisions through robust analytics and call reporting. When you trust our smplVoice solution – the only powerful, flexible and customizable platform built right into the VoIP network, your business can benefit from increased cost savings and profitability, easy deployment, remote workers and more.
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Powered by smplsolutions
In 1996, we established smplsolutions® with a focus on delivering excellence in data networking and voice communication technologies. Since then, we have been committed to providing our customers with expert advice, advanced technical problem-solving, innovative engineering, ongoing maintenance/Help Desk, and the highest quality professional consulting services. As a one-stop partner, we offer cyber security, computer networking, vCIO and vCISO consulting services, cloud infrastructure and application hosting solutions, VoIP, backup and disaster recovery solutions, SD-WAN, video surveillance and access control, as well as fiber and low-voltage cabling. Our highly trained technicians, known as The Tech Team, are dedicated IT, VoIP, and cyber experts, always ready to assist you.
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Southern California’s Premier Contact Center Services Provider
smplsolutions is the leading contact center services installation company in southern California. We service a number of locations in the region, including Los Angeles and Orange Counties, as well as major cities like Irvine, Newport Beach, Anaheim, and Huntington Beach. Our expert staff has been installing Cloud Services for more than 20 years now. We believe in partnering with our clients to ensure your business is running like a well-oiled machine. Whether you need IT services, 24/7 help desk, cybersecurity solutions, VoIP, or cabling, smplsolutions is your one-stop shop.
Contact Center Services for Small to Medium Sized Businesses
smplsolutions provides cutting-edge Contact Center Services tailored for small to medium-sized businesses, enabling them to compete effectively in the digital economy. Our cloud-based Automatic Call Distribution (ACD) and Contact Center solutions are designed to enhance customer experiences across all touchpoints. These services are not just for large-scale operations but are equally effective for small help desks or customer care environments. With features like streamlined workflow processes, simplified training, and robust analytics for better decision-making, our smplVoice Cloud Contact Center Solution reduces IT reliance and boosts operational efficiency. Whether your employees work in the office or remotely, our solutions ensure seamless customer interactions, leading to increased cost savings, profitability, and the flexibility to support remote workers. Choose smplsolutions to empower your business with a contact center solution that scales with your growth and elevates customer service standards.
Contact Center
Frequently Asked Questions
smpl Insights
Is Your VoIP Setup Scaring Away Customers?
Voice over IP (VoIP) can be a powerful tool for small to mid-sized businesses, offering flexibility, mobility, and cost savings. But a poorly configured system? That’s a different story. When…
The Death of the Desk Phone: Why Mobile VoIP Is the Future
The office desk phone is quietly becoming a relic of the past. With the rise of mobile-first workforces, hybrid teams, and cloud-based communication tools, businesses are realizing that traditional hardware…
What a Real-Life Cyberattack Looks Like (and What It Cost)
Most business leaders know cyberattacks are a threat, but too few understand what actually happens when one strikes. It’s not just about stolen data or frozen systems; it’s about the…
Our Brands
smplVoice is our next-gen office and remote worker cloud voice solution built for businesses like yours
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smplCloudPC is the industry leading cloud PC solution designed for businesses like yours. Contact us today to learn more.
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Our professional and certified Toshiba technicians are on-call to assist you and remotely program your Toshiba phones.
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Our Partners
Best-in-class technology from the industry’s most trusted names.
