Contact Center

Harness the power of cloud-based ACD or rise to the power of cloud-based contact center

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Integrated ACD (Automatic Call Distribution)

To be competitive in a digitally connected economy, your company must provide the best possible customer experiences at every touchpoint and especially when customers call in to place orders or get assistance. That’s true even if you have a small help desk or customer care environment. And whether your employees work in the office or from home.
Our Integrated Automatic Call Distribution solution can help.

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Cloud Contact Center

The smplVoice Cloud Contact Center Solution is designed to improve contact center operations by reducing IT reliance, streamlining workflow processes, simplifying training, and affecting better decisions through robust analytics and call reporting. When you trust our smplVoice solution – the only powerful, flexible and customizable platform built right into the VoIP network, your business can benefit from increased cost savings and profitability, easy deployment, remote workers and more.

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Need a custom voice solution?

Powered by smplsolutions

Founded in 1996, smplsolutions® has focused on excellence as a data networking and communications technology company by providing its customers with expert advice, problem-solving resources, creative engineering, and high-quality professional services. The company serves as a one-stop shop for network security, computer networking, cloud solutions, data backup, disaster recovery, access control, video surveillance, fiber, and cabling necessities. Our highly trained technicians, The Tech Team™ are your team of networking and communications experts.

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Testimonials

Some kind words from our clients

Rosella LocatelliCMO - Ferrari of Beverly Hills

Your company provides quality solutions quickly, which has helped our locations communicate and run smoothly. Thank you for your qualitative services.

Robert MaslacCEO - Risk Management Group

The Tech Team™ is a great group of people. They are patient and they are very helpful. Over the last decade, they have really become a part of the Risk Management Group Family.

Kathy LammThe Lamm Agency | Farmers Insurance

I've spoken to nearly all your team members and everyone is very professional and helpful. I appreciate all the ongoing support and look forward to expanding your services as our business grows.

Donna BawolskiHR Manager | Bandai America

I would like to take this opportunity to thank you for all the assistance you and your staff have provided to me over the past 2 and 1/2 years. Everyone at smplsolutions has been and continues to be helpful and prompt..

Tami WilliamsVP, Distributor Sales & Marketing | Williams Furnace Company

Toshiba’s IPedge is a reliable, high-quality IP business telephone system that is affordable, feature- rich and empowers us to provide a higher level of customer service. Toshiba and smplsolutions have exceeded our expectations

Steve7 For All Mankind

We appreciate the friendly and willing help we've received from your team over the years and we're glad we signed up for the full smplsolutions package. The support has been great.

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