Contact Center

Harness the power of cloud-based ACD or rise to the power of cloud-based contact center

Integrated ACD (Automatic Call Distribution)

To be competitive in a digitally connected economy, your company must provide the best possible customer experiences at every touchpoint and especially when customers call in to place orders or get assistance. That’s true even if you have a small help desk or customer care environment. And whether your employees work in the office or from home. Our Integrated Automatic Call Distribution solution can help.

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Cloud Contact Center

The smplVoice Cloud Contact Center Solution is designed to improve contact center operations by reducing IT reliance, streamlining workflow processes, simplifying training, and affecting better decisions through robust analytics and call reporting. When you trust our smplVoice solution – the only powerful, flexible and customizable platform built right into the VoIP network, your business can benefit from increased cost savings and profitability, easy deployment, remote workers and more.

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Need a custom voice solution?

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Powered by smplsolutions

In 1996, we established smplsolutions^® with a focus on delivering excellence in data networking and voice communication technologies. Since then, we have been committed to providing our customers with expert advice, advanced technical problem-solving, innovative engineering, ongoing maintenance/Help Desk, and the highest quality professional consulting services. As a one-stop partner, we offer cyber security, computer networking, vCIO and vCISO consulting services, cloud infrastructure and application hosting solutions, VoIP, backup and disaster recovery solutions, SD-WAN, video surveillance and access control, as well as fiber and low-voltage cabling. Our highly trained technicians, known as The Tech Team, are dedicated IT, VoIP, and cyber experts, always ready to assist you.

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Southern California’s Premier Contact Center Services Provider

smplsolutions is the leading contact center services installation company in southern California. We service a number of locations in the region, including Los Angeles and Orange Counties, as well as major cities like Irvine, Newport Beach, Anaheim, and Huntington Beach. Our expert staff has been installing Cloud Services for more than 20 years now. We believe in partnering with our clients to ensure your business is running like a well-oiled machine. Whether you need IT services, 24/7 help desk, cybersecurity solutions, VoIP, or cabling, smplsolutions is your one-stop shop.

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Testimonials

Some kind words from our clients

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Dr Chris CarterPartner - South OC Pediatric Dentistry & Orthodontics
“I have been happy to have the Bigleaf system in my office. We were having trouble using multiple TV's, voice over IP, and the internet all at the same time. Bigleaf has helped solve that problem.”

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Jason BancroftDirector, Information Technology - Patrol One
“We use our phone service in our call center 24x7 / 365 days a year... we are very happy with smplVoice and prefer it over our previous solution. We appreciate all your team does for us, including data cloud backup and Internet aggregation.”

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T.C. EvansDirector of Information Technology - Linc Systems
“In 2018 we took Spectrum VoIP and smplVoice toe-to-toe in feature & cost comparison and smplVoice won. We could not be happier with our decision, your onsite technicians, VoIP service and customer service have been exemplary.”

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Kathy LammThe Lamm Agency | Farmers Insurance
“I've spoken to nearly all your team members and everyone is very professional and helpful. I appreciate all the ongoing support and look forward to expanding your services as our business grows.”

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Robert MaslacCEO - Risk Management Group
“The Tech Team™ is a great group of people. They are patient and they are very helpful. Over the last decade, they have really become a part of the Risk Management Group Family.”

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Rosella LocatelliCMO - Ferrari of Beverly Hills
“Your company provides quality solutions quickly, which has helped our locations communicate and run smoothly. Thank you for your qualitative services.”

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Donna BawolskiHR Manager | Bandai America
“I would like to take this opportunity to thank you for all the assistance you and your staff have provided to me over the past 2 and 1/2 years. Everyone at smplsolutions has been and continues to be helpful and prompt..”

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Tami WilliamsVP, Distributor Sales & Marketing | Williams Furnace Company
“Toshiba’s IPedge is a reliable, high-quality IP business telephone system that is affordable, feature- rich and empowers us to provide a higher level of customer service. Toshiba and smplsolutions have exceeded our expectations”

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Steve7 For All Mankind
“We appreciate the friendly and willing help we've received from your team over the years and we're glad we signed up for the full smplsolutions package. The support has been great.”

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Jeff K.First Mediation Corporation
“We are extremely pleased with our SmplVoice phone solution, as well as Smplsolutions' top notch customer service. Your staff is always just a phone call or email away, and you attend to our requests very quickly. ”

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Curtis K.Kaiser Law Group
“Thank you for going above and beyond our expectations in order to keep our business from not missing a beat. Your service and the SmplVoice phones have been fantastic.”

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Timothy H.Strata Realty
“We could not be happier with the quality of customer service your staff provides, and especially the quality of
service the field technicians provide. It is always a pleasure to see your technicians in our office.”