AI Customer Experience

Our Approach

Customers expect an answer now, whatever time it is and whichever way they reached you. A phone that rings out at 5:15, a chat that says “we will get back to you”, an email that sits until Monday: each one costs you a little trust. Staffing for all of it is expensive, and the repetitive questions that make up most of the volume wear down the people you need for the hard cases.

We put an AI layer in front of your existing channels. Because we already run your phone system and your Microsoft 365 environment, that layer is not bolted on from outside. It sits on smplVoice, reads from the systems you use, and follows the rules you set. Routine questions get handled instantly; anything with judgement in it goes to a person, with the context attached.

It goes live gradually, one channel at a time, and we watch it with you. You see every conversation it handles and every one it escalates, and we tune it until the handoffs are right. After that it is supported like everything else we run for you.

The Tech Team

In 1996, we established smplsolutions® with a focus on delivering excellence in data networking and voice communication technologies. Since then, we have been committed to providing our customers with expert advice, advanced technical problem-solving, innovative engineering, ongoing maintenance/Help Desk, and the highest quality professional consulting services. As a one-stop partner, we offer cyber security, computer networking, vCIO and vCISO consulting services, cloud infrastructure and application hosting solutions, VoIP, backup and disaster recovery solutions, SD-WAN, video surveillance and access control, as well as fiber and low-voltage cabling. Our highly trained technicians, known as The Tech Team, are dedicated IT, VoIP, and cyber experts, always ready to assist you.