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Support, Remote Access
and Help Desk

At smplsolutions, we recognize the paramount importance of reliable Support, Remote Access, and Help Desk services in maintaining the smooth operation of your business. Our dedicated Help Desk and Technical Support team is committed to providing timely and efficient assistance, ensuring that any IT issues you encounter are promptly resolved. We understand the significance of IT Auditing and Compliance in today’s regulatory landscape, and our services encompass assessing and aligning your systems with industry standards and regulatory requirements, prioritizing data security and compliance. To facilitate seamless connectivity and productivity, we offer state-of-the-art IT Remote Access and VPN Solutions. These solutions empower secure remote access to your network from anywhere in the world, allowing your team to stay connected and productive even when working remotely. You can rely on smplsolutions for comprehensive support, streamlined remote access, and expert help desk services to optimize your IT infrastructure and ensure uninterrupted business operations. With our unwavering commitment to service excellence, we provide the support and solutions you need to thrive in the digital landscape.

Help Desk and Technical Support

At smplsolutions, we understand the importance of reliable Help Desk and Technical Support services in ensuring the smooth operation of your business. Our dedicated team of professionals is committed to providing timely and effective assistance, addressing any IT issues you encounter promptly and efficiently. Whether you need troubleshooting assistance, software installations, or hardware support, our Help Desk and Technical Support services are designed to keep your systems running smoothly. We prioritize customer satisfaction and work diligently to resolve your IT challenges, minimizing downtime and maximizing productivity. With our expertise and commitment to service excellence, you can rely on smplsolutions to provide comprehensive support and expert guidance to optimize your IT environment and keep your business operations running seamlessly.

IT Auditing and Compliance

Compliance with industry standards and regulatory requirements is essential for protecting your business and ensuring data security. At smplsolutions, we offer comprehensive IT Auditing and Compliance services to assess and align your systems with these standards. Our experienced team conducts thorough audits to evaluate your IT infrastructure, policies, and processes, identifying potential security gaps and areas for improvement. We help you achieve compliance with industry frameworks, such as SEC, FINRA, NFA, CFTC, HIPAA and PCI DSS, and ensure that your data handling practices meet the highest security standards. With our IT Auditing and Compliance services, you can gain a clear understanding of your organization’s security posture, mitigate risks, and enhance data protection. Trust smplsolutions to guide you through the complex landscape of regulatory compliance and ensure the security and integrity of your IT environment.

IT Remote Access and VPN Solutions

In today’s interconnected world, secure remote access is essential for maintaining productivity and facilitating collaboration across geographically dispersed teams. At smplsolutions, we provide cutting-edge IT Remote Access and VPN Solutions that enable secure and seamless connectivity to your network from anywhere in the world. Our solutions ensure that your team members can access essential resources, files, and applications remotely while maintaining the highest levels of data security. We employ industry-leading Virtual Private Network (VPN) technologies to establish encrypted connections, safeguarding your data against unauthorized access. With our IT Remote Access and VPN Solutions, you can empower your team to work remotely with confidence, boost productivity, and ensure that your business operations remain uninterrupted. Trust smplsolutions to implement secure remote access solutions that cater to your specific business needs and enable seamless collaboration in today’s dynamic work environment.

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The Tech Team

In 1996, we established smplsolutions® with a focus on delivering excellence in data networking and voice communication technologies. Since then, we have been committed to providing our customers with expert advice, advanced technical problem-solving, innovative engineering, ongoing maintenance/Help Desk, and the highest quality professional consulting services. As a one-stop partner, we offer cyber security, computer networking, vCIO and vCISO consulting services, cloud infrastructure and application hosting solutions, VoIP,  backup and disaster recovery solutions, SD-WAN, video surveillance and access control, as well as fiber and low-voltage cabling. Our highly trained technicians, known as The Tech Team, are dedicated IT, VoIP, and cyber experts, always ready to assist you.

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Testimonials

Some kind words from our clients

Dr Chris CarterPartner - South OC Pediatric Dentistry & Orthodontics

I have been happy to have the Bigleaf system in my office. We were having trouble using multiple TV's, voice over IP, and the internet all at the same time. Bigleaf has helped solve that problem.

Jason BancroftDirector, Information Technology - Patrol One

We use our phone service in our call center 24x7 / 365 days a year... we are very happy with smplVoice and prefer it over our previous solution. We appreciate all your team does for us, including data cloud backup and Internet aggregation.

T.C. EvansDirector of Information Technology - Linc Systems

In 2018 we took Spectrum VoIP and smplVoice toe-to-toe in feature & cost comparison and smplVoice won. We could not be happier with our decision, your onsite technicians, VoIP service and customer service have been exemplary.

Kathy LammThe Lamm Agency | Farmers Insurance

I've spoken to nearly all your team members and everyone is very professional and helpful. I appreciate all the ongoing support and look forward to expanding your services as our business grows.

Robert MaslacCEO - Risk Management Group

The Tech Team™ is a great group of people. They are patient and they are very helpful. Over the last decade, they have really become a part of the Risk Management Group Family.

Rosella LocatelliCMO - Ferrari of Beverly Hills

Your company provides quality solutions quickly, which has helped our locations communicate and run smoothly. Thank you for your qualitative services.

Donna BawolskiHR Manager | Bandai America

I would like to take this opportunity to thank you for all the assistance you and your staff have provided to me over the past 2 and 1/2 years. Everyone at smplsolutions has been and continues to be helpful and prompt..

Tami WilliamsVP, Distributor Sales & Marketing | Williams Furnace Company

Toshiba’s IPedge is a reliable, high-quality IP business telephone system that is affordable, feature- rich and empowers us to provide a higher level of customer service. Toshiba and smplsolutions have exceeded our expectations

Steve7 For All Mankind

We appreciate the friendly and willing help we've received from your team over the years and we're glad we signed up for the full smplsolutions package. The support has been great.

Jeff K.First Mediation Corporation

We are extremely pleased with our SmplVoice phone solution, as well as Smplsolutions' top notch customer service. Your staff is always just a phone call or email away, and you attend to our requests very quickly.

Curtis K.Kaiser Law Group

Thank you for going above and beyond our expectations in order to keep our business from not missing a beat. Your service and the SmplVoice phones have been fantastic.

Timothy H.Strata Realty

We could not be happier with the quality of customer service your staff provides, and especially the quality of
service the field technicians provide. It is always a pleasure to see your technicians in our office.

Our Brands

smplVoice is our next-gen office and remote worker cloud voice solution built for businesses like yours

smplCloudPC is the industry leading cloud PC solution designed for businesses like yours. Contact us today to learn more.

Our professional and certified Toshiba technicians are on-call to assist you and remotely program your Toshiba phones.

Our Partners

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